We are currently looking to hire an employee for the above position to be located in Frankfurt/Main.

Main tasks

  • To provide a local IT Site Lead function for Eisai EMEA Affiliate offices as part of the EMEA IT team, ensuring the delivery of high-quality IT operational services
  • Provide IT Service Desk Support during the standard office hours;
  • Provide a first point of contact for IT matters;
  • Provide IT induction training for new starters;
  • Work closely with other EMEA IT colleagues to ensure that an effective operational service is maintained across the EMEA region;
  • Monitor and work with external service providers such as local desktop and telephony providers to ensure respective service agreements are met;
  • Ensure that incidents, service and change requests are completed within SLA targets;
  • Maintain good communication with EMEA IT colleagues regarding the resolution of incidents;
  • Prioritise the resolution of incidents based on their business impact;
  • Follow EMEA IT Procedures to ensure that the EMEA IT team provides a standard IT service across the region;
  • Work with business colleagues to ensure the communication and compliance with European IT Policy and Standards;
  • May perform project work.

Requirement profile

  • Minimum of UK Degree Level or European equivalent
  • Good general IT understanding;
  • Experience of working as a member of a European IT team;
  • Experience of working with Microsoft 365 Enterprise Platforms;
  • Experience of Apple iOS; (Desirable)
  • Experience of working with external service providers. (Desirable)
  • Fluent in German and Business English
  • Excellent interpersonal relationship/customer management skills
  • Logical/structured approach to problem analysis
  • Tenacity and the will to ensure that a problem is resolved using all means at one’s disposal
  • Strong service provider customer-focused approach (a willingness to “go the extra mile” to achieve customer satisfaction)
  • Good team player


If you are interested in this position, please apply with your CV in English and your application including details of your salary expectation and earliest possible starting date: personal@eisai.net