Your Tasks

  • Provide a local IT Site Lead function for Eisai EMEA affiliate offices as part of the EMEA IT team, ensuring the delivery of high-quality IT operational services following ITIL best practices
  • Provide IT Service Desk Support during the standard office hours
  • Ensure that incidents, service and change requests are completed within SLA targets
  • Ensure all tickets are logged and regularly administered following ICT processes
  • Prioritise the resolution of incidents based on their business impact
  • Ensure asset management tasks are accurately performed.
  • Work closely with colleagues to ensure that an effective operational service is maintained across the EMEA region
  • Provide IT induction training for new beginners
  • Administration of local telephone system
  • Monitor and work with external service providers such as local desktop and telephony providers to ensure respective service agreements are met
  • Maintain good communication with your colleagues regarding the resolution of incidents
  • Follow EMEA IT Procedures to ensure that the team provides a standard IT service across the region
  • Work with business colleagues to ensure the communication and compliance with European IT Policy and Standards
  • May perform project work

Your Profile

  • Bachelor / Master’s degree in computer science, Information Technology or equivalent
  • Experience with ITSM Tool (ServiceNow preferred), ITIL Foundation (minimum)
  • Experience with working as a member of a European IT team
  • Experience with working with Microsoft 365 Enterprise Platforms, Apple iOS (desirable)
  • Experience in working with external service providers (desirable)
  • Fluent in German and Business English
  • Excellent interpersonal relationship/customer management skills
  • Logical/structured approach to problem analysis
  • Tenacity and the will to ensure that a problem is resolved using all means at one’s disposal
  • Strong service provider customer-focused approach (willingness to “go the extra mile” to achieve customer satisfaction)
  • Good team player


We offer:

  • A very good working atmosphere and respectful interaction
  • Focused and individual further development
  • An attractive remuneration package
  • Flexible working hours at 40 h/week
  • Health programmes (e.g. JobRad) as part of the personal care package
  • Generous company pension scheme
  • Meal allowance & free parking


If you are interested in this position, please apply with your CV in English and your application including details on your salary expectation and earliest possible starting date on Stellenangebote (successfactors.eu).


Questions? Please call us at +49-69-66585-0 – We look forward to helping you!